Zayo Group Tranzact Expert Customer Service in Boulder, Colorado
COMPANY DESCRIPTION Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communicationsinfrastructure solutions, including fiber and bandwidth connectivity,colocation and cloud infrastructure to the world s leading businesses.Customers include wireless and wireline carriers, media and contentcompanies, cloud providers, finance and professional services and otherlarge enterprises. Zayo provides customers with flexible solutions andself-service through Tranzact, an innovative online platform for managingand purchasing bandwidth. POSITION DESCRIPTION This position is primarily responsible for providing an effortlesscustomer experience while manning the Tranzact Expert Call Center and Queues.This position is also responsible for providing resolution of questions andissues that come to the Tranzact Expert team within our SLA guidelines, aswell as training and onboarding all internal and external customers onTranzact RESPONSIBILITIES * Provide an effortless experience to our internal and externalcustomers. * Provides resolution of questions and issues that come to the teamwithin SLA guidelines. * Proficiency in Tranzact queues: including Quotes In-Process,Cases, Tasks, CETs and Public Quotes. * Able to answer all calls and live chats and deliver an effortlesscustomer experience, with minimal to no guidance or support. * Able to conduct basic customer demonstrations of Tranzact, as well asable to train internal contacts on how to deliver a basic customerdemonstration. * Able to meet minimum 900 action items/month required. * Attain all Tranzact Certification Badges (Level 1, 2 and 3) aswell as Greenhorn and Binge Quoter badges. QUALIFICATIONS * Bachelor's degree (B.A.) from four-year College or Universitypreferred, or equivalent combination of education and customer supportexperien * Knowledge of: Internet Software, MS Office Suite (Outlook,Excel, Word, PowerPoint), and G Suite. * Ability to answer phone calls to address customer needs. * Efficient with computers, experience using CRM system; experiencewith Salesforce a strong plus, not required. * Highly detail oriented, fast learner, ability to adapt and thrivein an ever-changing environment. * Ability to multi-task and manage competing requests in a professionalmanner. * Passion for delivering an exceptional and effortless user experience;understands what an effortless experience is, and delivers on this promiseconsistently. * Desire to understand process, identify improvements, and implementchange. REWARDS * Competitive compensation * Excellent benefits including health, dental, vision, 401(k), disability and life insurance * Fitness membership discounts * Generous paid time off policy including paid parental leaveZayo is an Equal Opportunity/Affirmative Action employerAll qualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, sexual orientation, genderidentity, national origin, disability, or protected Veteran status.EEO IS THE LAW Zayo invites any applicant and/or employee to review theCompany s written Affirmative Action Plan. This plan is available forinspection upon request by emailing our People Ops team.Employer's Job# R0002707Please visit job URL for more information about this opening and to view EOEstatement.