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Zayo Group Alarm Fault Manager in Boulder, Colorado

Company DescriptionZayo provides mission-critical bandwidth to the world's most impactfulcompanies, fueling the innovations that are transforming our society.Zayo's 133,000-mile network in North America and Europe includes extensivemetro connectivity to thousands of buildings and data centers. Zayo'scommunications infrastructure solutions include dark fiber, private datanetworks, wavelengths, Ethernet, dedicated Internet access, andcolocation services. Zayo owns and operates a Tier 1 IP Backbone and 44carrier-neutral data centers. Through its Cloudlink service, Zayo provideslow latency private connectivity that attaches enterprises to their publiccloud environments. Zayo serves wireless and wireline carriers, media,tech, content, finance, healthcare and other large enterprises.Position DescriptionThe Alarm Fault Manager has primary accountability to ensure thatenvironmental alarm events from the Critical Infrastructure (CI) NetworkElements (NEs) successfully propagate through Zayo's network and reportinto Netcool for visibility to the DFS NCC for North America. This role willprovide guidance to the CI team on matters of data integrity (in M6 andSalesforce) and NE alarm reporting for both IP enabled and non-IP enabled CINEs. The Manager will carry out Root Cause Analysis (RCA) of the failureof a CI NE reporting environmental alarms into Netcool and represent the CIteam on customer calls to discuss the RCA and develop action plans to mitigatefuture failures. A requirement of this position is to work collaborativelywith the IP Telemetry team to build out the IP Telemetry network into DFSlocations (acquisitions and new builds) across North America. Must be ableto be responsive to the DFS NCC 24/7 for matters related to environmentalalarming. Will manage staff within the CI team that are tasked with functionsrelated to CI NE environmental alarming and data integrity.ResponsibilitiesResponsive to Field Operations and the NCC to determine why alarms did not getfrom a site to Netcool.Data entry of IP enabled telemetry equipment into Salesforce and M6.Creation of capital budgets for telemetry and alarm hardening projects.Project management of telemetry and alarm hardening projects.Use the Telemetry and Monitoring (TAM) tool to determine fiberavailability to build out new telemetry routes.Work closely with the IP telemetry team to collaborate on the planning,design, and deployment of new IP Telemetry routes.Work with other product groups to facilitate the migration of environmentalalarms of product group equipment that is be decommissioned.Work with the Network Control Center (NCC) and Client Management to carryout root cause analysis as to why the NCC did not receive environmentalalarms.Manage the Westell Optima EMS to ensure updates to the platform are carriedout and new RTU's are enrolled.Work closely with NOPSS to identify where Netcool/ Resolve auto-ticketingrules need to be modified and/or created.Work with other members of the Critical Infrastructure team so as to assist indeveloping the telemetry and alarming architecture and BoM for new POPs andILAs.Configuration of new RTU's.Single point of contact for the IP security requirements on behalf of theCritical Infrastructure team.QualificationsBachelor's Degree in Technology Management with an emphasis onTelecommunications.10 to 15 years of experience with a combination of field installation,commissioning, and provisioning of telecommunications criticalinfrastructure, transport, and Ethernet equipment. Ideal experience tohave included logging into equipment via craft port or via IP.In depth familiarity with the operations of and alarming for various CriticalInfrastructure Network Elements such as:DC Power PlantsHVAC SystemsGeneratorsUninterruptable Power Supplies (UPS's)InvertersEnvironmental Remote Terminal Units (RTU's)Surge SuppressorsFire Suppression SystemsSolid understanding of how network alarms can propagate from a physicallocation to the NCC.Hands-on experience with struc

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