Monarch Casino & Resort, Inc. Hotel - Room Coordinator in Black Hawk, Colorado
Monarch Casino Resort Spa in Black Hawk, Colorado is opening a brand new expansion that will have over 500 luxurious rooms, 4 delectable restaurants, and a full service spa/salon! Our restaurants will feature a Chophouse, 24/7 Café, Specialty Restaurant, and Buffet. Our spa will feature state of the art spa services on top of the 23rd story of our resort along with a roof top pool, sauna’s, hot tubs and more!
Now hiring bold, motivated, team-focused individuals at $16 per hour to start plus up to $0.50 at 6 months to START JULY 20th!
Monarch Casino Resort Spa en Black Hawk, Colorado, está abriendo su nueva expansión que tendrá más de 500 lujosas habitaciones, 4 restaurantes y un spa / salón de servicio completo!
¡Ahora estamos contratando individuos dinámicos, motivados y enfocados en nuestro equipo a $16 por hora más $0.50 a los 6 meses para empezar en Julio 20!
Part Time and Full Time Team Members (TMs) Will Enjoy:
Team Member Referral Program
Flexible Work Schedules
1 Free Meal per Shift
Subsidized Transportation Options
Team Member Anniversary Program and Recognition
Full Time Team Members (30+ hours) also enjoy:
1 week of PTO at 6 months and a 2nd week at 1 year
6 Observed Holidays
Health Benefit Insurance Package after 90 days (medical, dental, vision, life insurance, short term disability)
401k with company match
Career Development and Advancement Programs
In-State and Out-of-State Relocation Assistance Programs
Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4-$6 per day!
The incumbent in this position is responsible for balancing the house, ensuring reports are followed up with and coordinating projects with Facilities.
The incumbent in this position, as with all members of the Monarch Casino Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. This position shares in the Monarch Casino Resort Spa support of the company’s Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.
ESSENTIAL JOB FUNCTIONS:
Balance the house efficiently.
Follow up with specialty rooms and guest’s request in a timely manner.
Assist with blocking rooms for special projects.
Work with housekeeping in ensuring all room statuses are update.
Respond to guest’s requests via email in a timely manner.
Assist agents with questions regarding upgrades and guest reservations.
Assist guest with any concerns that they may have and record such comments and concerns.
Answers the phone within three rings and with a smile.
Performs other incidental and related duties as required and assigned.
TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)
High School Diploma preferred
Must be friendly, approachable and team oriented.
Must have good communication skills.
Ability to work well with others and alone.
Must be able to stand and for extended periods of time.
Must be able to work all shifts, weekends and holidays.
Minimum of 2 years’ experience in Front Desk.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
Communication - Communicates clearly and informatively; able to read and interpret written information.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
The incumbent in this position works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
All Team Members of the Company are considered to be "at will." As such, any team member may terminate his employment at any time, with or without cause, as may the Company.
An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
External Company Name: Atlantis Casino Resort & Spa
External Company URL: www.atlantiscasino.com
Street: 488 MAIN STREET