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Monarch Black Hawk Inc. Hotel Manager in Black Hawk, Colorado

Monarch Casino Resort Spa in Black Hawk, Colorado is opening a brand newexpansion that will have over 500 luxurious rooms, 4 delectablerestaurants, and a full service spa/salon, all of which is opening soon!Our restaurants will feature a Chophouse, 24/7 Caf , SpecialtyRestaurant, and Buffet. Our spa will feature state of the art spaservices on top of the 23rd story of our resort along with a roof top pool,sauna's, hot tubs and more!Now hiring bold, motivated, team-focused individuals!Part Time and Full Time Team Members (TMs) Will Enjoy:Hiring BonusTeam Member Referral ProgramEducation/Tuition ReimbursementFlexible Work Schedules1 Free Meal per ShiftSubsidized Transportation OptionsFree ParkingTeam Member Anniversary Program and RecognitionFull Time Team Members (30+ hours) also enjoy:1 week of PTO at 6 months and a 2nd week at 1 year6 Observed HolidaysHealth Benefit Insurance Package after 90 days (medical, dental,vision, life insurance, short term disability)401k with company matchCareer Development and Advancement ProgramsIn-State and Out-of-State Relocation Assistance ProgramsDon't want to drive to Black Hawk? You don't have to! Check outthese casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com.As a Team Member of Monarch you can ride the casino bus for only $4-$6 perday!JOB SUMMARYThe Hotel Manager is responsible for the Hotel Front Desk activities withemphasis in the areas of five diamond guest service, talent management andteam member relations. The Hotel Manager will ensure the organization is incompliance with all applicable federal, state and local employment relatedlawsA0The Hotel Manager, as with all members of the Monarch Casino Resort SpaTeam, is expected to conduct himself/herself in a manner whichdemonstrates initiative, professionalism, personal awareness,integrity, and exercises confidentiality in the appropriate areas ofhis/her performance. The Hotel Manager shares in the Monarch CasinoResort Spa support of the company's Vision, Mission, Values, andconsistently performs all functions in a fashion that inspires and motivatesothers to actively pursue them.ESSENTIAL JOB FUNCTIONS:Responsible for all facets of Front Desk Operations.Identify strategies to increase revenue, profitability and Guest Satisfaction.Develops, coaches and manages Team Members to consistently deliver fivediamond service to guests.Provide guidance and motivation to achieve optimal performance.Responsible for scheduling, training and any coaching or disciplinarymatters in relation to company and department policies.Resolves guest complaints and ensures guest satisfaction.Completes reports and projects as assigned by Hotel Management.Works closely with other departments such as PBX, Reservations, VIPServices and Housekeeping.Performs other incidental and related duties as required and assigned.TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)Minimum of 3 years' experience Hotel Front Desk experienceMinimum of 3 years Management role at a high-occupancy resortProven track record in Hotel ManagementKnowledge of AAA and Forbes Standards.Passion for Guest Service, eye for creativity, innovation and attention todetail.Exceptional written and verbal communication skillsComputer proficientAbility to read and analyze reports and guest foliosAbility to manage hotel inventory and pricing in a fast-paced environmentWORK ENVIRONMENTThe Hotel Manager works on-site at the casino and interfaces withexternal/internal customers, Team Members, and vendors on a regularbasis. The position's work schedule varies and may include Saturday/Sunday

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