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Vail Resorts Ticket Scanning Lead - Winter Seasonal in Beaver Creek, Colorado

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Do you like to ski? Work outdoors? Want an Experience of a Lifetime out of your day job?

Then this position is for you! Beaver Creek Resort is looking for an active and enthusiastic individual to join their guest services team! The Scanning Lead will be respondible for providing an exceptional guest experience in any task performed at the resort.

This position will be leading the ticket scanning team and skiing scheduled routes during the day to help guests on the mountain.

Requirements:

  • Solve ticket/pass problems in the lift line, quickly and effectively with a high level of guest service, diplomacy, and tact

  • Work as a team member while supervising a small group between 6- 8 staff members to make sure all guests are scanned properly revenue collected and guests are greeted

  • Provide supervision and give direction to crew with respect to skier safety, guest services tasks in the village and on the mountain. Assist with scheduling, ongoing training and development of team

  • Assist in trail maintenance, opening/closing trails and other mountain operations as directed

  • Be able to pass ski or ride

  • Protect against the fraudulent use of ticket and pass products.

  • Expand understanding of product offerings and scope of services, throughout the resort, in order to efficiently answer questions and resolve issues.

  • Troubleshoot any issues with handheld scanning devices.

  • Monitor and maintain facilities, equipment and accompanying signage.

  • Other duties as assigned

Qualifications:

  • Previous experience working a front line or guest facing position - required

  • High School Diploma or equivalent - required

  • Intermediate skier and/or snowboarder - preferred

  • Able to work outdoors in all mountain winter weather conditions - required

  • Able to stand for up to 8 hours during a shift without sitting - required

  • Ability to handle frequent guest interactions, maintaining high service standards at all times - required

  • Must be able to work weekends and holidays - required

  • Be able to visually inspect passes and hear the scan gun

  • Must be able to handle guest issues with diplomacy and tact

  • Must have excellent communication skills

  • Prior experience supervising or leading a crew - preferred

  • Familiarity with Beaver Creek Mountain and surrounding area - preferred

  • Schedule: 5 days/week, 8 hours/day. Approximately 7:30am - 4:00pm. Must be able to work weekends and holidays as required

What’s in it for you? Benefits include:

  • Free Ski passes for employees and dependents

  • Discount lift tickets for friends and family

  • Free ski lessons

  • Discounted lodging, food, gear and mountain shuttles

  • Discounted bike haul & golf

  • Medical, Dental, and Vision plans (full-time positions)

  • 401(k) Retirement Plan

  • Excellent training and professional development

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you . www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 235867

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