ADT Security Services, Inc. Telecom Systems Administrator in Aurora, Colorado
Telecom Systems Administrator
(Job Number: 2014490)
At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
**Please note, this role is 3pm-11pm ET
This role is eligible to be remote.
The Telecommunications Technician position will have the responsibility to install, repair and maintain all Voice & Data systems as they relate to Telecommunications. Troubleshoots and resolves problems or refers to other I.T. personnel. Provides technical support and training to ADT’s Telephony users. Familiar with standard concepts, practices and procedures within the Telecommunications field.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Field trouble tickets and phone calls from the Helpdesk
Diagnose and solve telecommunications problems
Implement changes and maintain the operation and repair of all related equipment
Set up user accounts and maintain databases
Consult with End Users concerning their needs and evaluate their requests or requirements
Perform Daily, Weekly, Monthly, Bi-monthly and Annual Preventive Maintenance of equipment
Responsible for performing and verifying system backups
Train users in use of equipment and/or software
Escalate problems to appropriate I.T. teams based on established guidelines and procedures
Prepare technical reports or related documentation
Study technical manuals to keep up with changes in technology
Obtain quotes from vendors for equipment repair or purchase
Follow all applicable security procedures as they relate to equipment or applications
Visit workplaces or conduct surveys to determine present and future user needs
Work with engineers, analysts, programmers, technicians and managers in the design, testing and evaluations of systems
Comply with all standards, Service Level Agreements and Change Management policies as established by IT Management
Use project management techniques for assigned projects
Technical certificate/diploma in Telecommunications and 1 – 3 years related experience, or equivalent combination of education and experience
Good knowledge of Avaya products specifically PBX administration, call centers, One-X Communicator and One-X Agent software, AES and CMS.
Good knowledge of SIP Trunking
Knowledge of call recording and screenpop processes are a plus.
Sound understanding of voice and data communication concepts.
Must have experience working with Microsoft applications such as Word Excel and Outlook
Excellent customer service skills
Ability to work in team environment but can self-direct when necessary
Experience working under tight deadlines and high pressure environments
Good troubleshooting and analytical skills
Ability to work 2nd shift, 3pm – 11pm ET
Participate in Telecom On-call rotation
Able to lift 40 pounds from floor to waist
ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.
Req ID: 2014490