RR Donnelley Print Production Account Specialist 3 in Aurora, Colorado
Print Production Account Specialist 3
Coordinate production of printed materials, or print related services for the company’s customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer’s product.
RRD is an EEO/AA including Vets and Disabled Employer
Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products
May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company
Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before commencement of production
Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule
Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.
May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples
Coordinate production of components with other internal departments and/or external vendors as required
Coordinate the resolution of customer or manufacturing issues with customer jobs
Engage appropriate departments to verify the issue and determine the root case
May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company
Communicate with customers regarding the resolution of issues
May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
Tally the final production runs and work performed to assemble paperwork for billing purposes.
Other duties may be assigned
Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work. Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job. May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy. Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully. Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs
High school degree or equivalent and 4 or more years of related experience or a combination of education and experience.
Aurora, Colorado, United States
Employee Referral Bonus eligible