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Johnson Controls Inc. Alarm Monitoring Center Associate / Call Center - 2nd Shift in Aurora, Colorado

Alarm Monitoring Center Associate / Call Center - 2nd Shift (2011463)What you will do:The Monitoring Center Associate is responsible for handling all incoming alarmsignal activities and taking appropriate action per instruction. Includingvideo surveillance and monitoring of security equipment on-site at militaryfacilities. The associate will also make outbound calls in order to dispatchPolice/Fire Departments regarding alarm activities while following standardoperating procedures. This role requires heavy phone work as well as takingverbal instructions, typing, reading, speaking and writing.Location: Aurora, CO officeShift: 2nd shift, Thursday-Monday (Tuesdays and Wednesdays off). Mustbe able to work 1:30pm - 10:00pm MSTBenefits: Eligible for benefits on first day of employmentHow you will do it:* Resolve operational, customer service and/or employee issues.* Operate all call center equipment and peripheral equipment.* Interact with external and internal customers via telephone, email and inperson.* Promote a positive customer service atmosphere.* Initiate necessary action when irregular signals are received or troubledevelops.* Work with outside repair technicians, guards, etc. to ensure thatsignals are received properly and that circuits and signaling devices arerestored to normal operation.* Notify appropriate authorities and customers if alarm signal is received.* Must be able to adhere to standard operating procedures and specialinstructions.* Respond quickly and precisely to incoming phone calls.* Document all alarm activity and subscriber phone calls via PC and activityreports.* Other duties as assigned.QualificationsWhat we look forRequired:* U.S. citizen with the ability to obtain and maintain a Department of DefenseSecret security clearance. Active clearance or one that was active within thelast 2 years preferred* High School Diploma or GED* At least one year of customer service experience; in a call centerenvironment preferred.* Professional communication skills, both written and verbal.* Intermediate computer knowledge including Microsoft Windows.* Able to multi-task in a fast-paced work environment.* Comfortable handling potential emergency situations.* Able to type a minimum of 25 words per minute.* Strong organizational skills, ability to multi-task, and detail orientation.* Successful completion of training module (minimum 80% accuracy).Preferred:* Associates or Bachelor's Degree* Law enforcement, emergency dispatching, or criminal justice background* Experience working with DoD Masterminds softwareJohnson Controls offers a highly competitive compensation and benefits planincluding medical, dental, prescription coverage, flexible spendingaccounts, paid life insurance, matching 401(k), ongoing training,tuition reimbursement and more. And because we're part of JCI, we canprepare you for a career on a global scale.Who we areAs a trusted partner to the federal government for more than 100 years,Johnson Controls Federal Systems (JCFS) manufactures products, providessolutions, and installs and maintains building technologies at more than 750federal sites and military installations worldwide. With the largest portfolioof building technologies and solutions in the world, the Johnson Controlsteam is passionate about designing, constructing, and maintainingenergy, water, utility savings, fire, and security projects at variousfederal and military sites around the world.If you'd like to learn more about who we are, what we do, and thesystems and products we work with please check out our "take a journey"video on Youtube to learn more. (Around 7 minutes long)https://www.youtube.com/watch?v=GvGYkasvEwMDivision: JCFS (Johnson Controls Federal Systems)Johnson Controls is an equal employment opportunity and affirmative actionemployer and all qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, nationalorigin, age, protected veteran status, status as a qualified individua

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